Shipping & Delivery

At Verde Jewellery, we understand that receiving your pieces promptly is of the utmost importance. Every creation is handled with the highest level of care, fully insured during transit, and delivered in pristine condition.

1. LOCAL DELIVERY (HONG KONG)

The customer shall be entitled to a one complimentary delivery to one designated Hong Kong shipping address per invoice for orders totalling HKD 3,000 or above. For orders below this threshold, a delivery fee will apply and will be calculated at checkout based on the delivery district.

Our local delivery service is subject to the following terms:

Delivery Hours
Monday to Friday, 10:00am to 05:30pm (excluding Saturday and public holidays);

Order Processing & Estimated Delivery Time
Orders will be dispatched within 5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Upon dispatch, local delivery takes approximately 2 to 3 business days; and

Delivery Coverage & Restrictions
Delivery is available to Hong Kong Island, Kowloon, the New Territories, Discovery Bay, and Ma Wan only. Delivery is not available to other outlying islands, Hong Kong International Airport, government restricted areas, military sites, or P.O. Box addresses.

To safeguard your purchase, a signature is required upon delivery. Deliveries will only be made to the named recipient or an authorised representative nominated at checkout or confirm in writing (via email or WhatsApp) prior to dispatch.

Delivery times may be affected during peak periods, festive seasons (such as Christmas or Chinese New Year), or promotional events due to higher order volumes.

Verde Jewellery shall endeavour to deliver all ordered creations in accordance with the estimated schedules to the best of our ability.

 

2. INTERNATIONAL DELIVERY

Verde Jewellery offers secure international shipping to select global destinations (with the full list of supported countries available at shipping estimator at the checkout page) via our authorised premium courier partners. Every international shipment is fully tracked during transit.

Complimentary international shipping is applicable for a one-time delivery to a single overseas address per invoice for orders totalling HKD 6,000 or above. For orders below this threshold, shipping fees are determined by the shipping destination. While estimate rates may be displayed via the website's shipping estimator, the final shipping fee calculated and displayed at final checkout shall prevail.

Our international delivery service is subject to the following terms:

Order Processing & Tracking
Orders will be dispatched within 5 business days after payment confirmation. Upon dispatch, a shipping confirmation email containing a tracking number will be sent. With this, you can monitor your order's real-time status via carrier's tracking system. A signature is required upon delivery to ensure secure receipt;

Import Duties, Taxes & Customs Charges
For deliveries to our supported international destinations, applicable taxes are included in the displayed product price, and import duties will be calculated and collected at checkout. Verde Jewellery operates on a Delivered Duty Paid (DDP) basis for all supported markets.

Please note that while import duties and standard taxes are covered, any additional customs clearance fees, import processing fees, handling charges, or local regulatory administrative fees imposed by local authorities remain the sole responsibility of the customer.

For destinations outside our supported markets, all import duties, taxes, and customs-related charges remain the sole responsibility of the customer. Orders will be dispatched within 5 business days; and

Customs Delays
Customs clearance procedures may cause delays beyond our estimated delivery timeframes. Verde Jewellery accepts no liability for delays, holds, or seizures caused by local customs authorities or regulatory inspections.

If a shipment is refused, undeliverable, or returned due to outstanding customs clearance, unpaid duties, or incorrect address details, the customer shall be liable for all associated shipping, return, customs, and administrative charges. Any eligible refund or store credit will be subject to the deduction of these costs, in accordance with our Exchange & Return Policy.

Delivery may be influenced by seasonal factors such as special promotional events, and festive periods like Christmas or Chinese New Year, during which we may experience a higher order volume.

Verde Jewellery reserves the right to decline international shipments to certain destinations at its sole discretion. In such circumstances, affected customers will be notified, and any payment received will be refunded in full.

 

3. IN-STORE COLLECTION (HONG KONG)

In-store collection is available at our Hong Kong boutique as an alternative to delivery. This service is complimentary for all eligible orders.

  • Collection Address: Shop 121, 1/F, Lee Garden Two, 28 Yun Ping Road, Causeway Bay, Hong Kong
  • Working Hours: Daily, 11:00 a.m. - 07:30 p.m.
  • Telephone: (+852) 2868 2606
  • WhatsApp: (+852) 6762 6143


Our boutique collection service is subject to the following terms:

Appointment & Notification
You will receive a "Ready for Pickup" email once your order is ready for pickup at store, which is by appointment only. Please contact us at info@verdejewellery.it or (+852) 2868 2606 to schedule your session;

Verification Requirements
The customer must present the original "Ready for Pickup" email and a valid identification document matching the name on the order. A signature is required upon collection;

Authorised Third-Party Collection
To authorise a representative to collect on your behalf, the customer must notify us prior to collection. Upon arrival, the authorised representative must present their valid identification document, a copy of the "Ready for Pickup" email, and sign for the order; and

Holding Period & Uncollected Orders
Orders will be held securely at our boutique for a maximum of 30 calendar days from the date of the pickup notification. If an order remains uncollected after this period, Verde Jewellery will contact the customer to arrange re-collection, delivery, storage, or other handling arrangements. Additional fees may apply where applicable.

Verde Jewellery shall endeavour to have your ordered creations prepared and ready for collection in accordance with the scheduled appointment to the best of our ability.

 

4. PRE-ORDER TERMS & CONDITIONS

For creations classified as “Pre-Order” (including items requiring pre-ordering or tailor-made services), the production and fulfilment timelines differ from standard in-stock items. By placing a pre-order, the customer agrees to the following terms:

Estimated Production Timeline:
Pre-order items typically require an estimated production and fulfillment period of 6 to 8 weeks, unless explicitly stated otherwise on the respective product page. Verde Jewellery accepts no liability for delays arising from unforeseen production, material sourcing, or transit circumstances;

Delay Notification 
In the event of a significant delay, Verde Jewellery will endeavour to notify the affected customer via their registered email address or phone as soon as reasonably practicable, together with an updated estimated completion timeframe;

No Cancellation, Modification, or Refund
Once payment is confirmed, pre-orders and made-to-order items are immediately binding. No cancellations, modifications, or refunds will be permitted, in accordance with our Exchange & Refund Policy; and

Mixed Orders (In-Stock & Pre-Order Items)
Orders containing both in-stock and pre-order/made-to-order items will, by default, be dispatched together in a single shipment once all items are ready. Customers who prefer to receive in-stock items first should contact us in advance. Our team will confirm the arrangement, and additional shipping fees will apply for separate dispatches.

 

5. FAILED DELIVERY ATTEMPTS

If the recipient or an authorised representative is unavailable to receive the shipment as scheduled, or if inaccurate delivery details have been provided, any additional fees incurred—including re-delivery charges, address correction fees, and storage fees imposed by our courier partners—shall be borne solely by the customer.

Please note that our courier partners operate their own redelivery policies, which may limit the number of delivery attempts permitted. If all delivery attempts are unsuccessful, the shipment may be returned to Verde Jewellery. Any costs associated with return transit, accrued courier storage, and re-dispatching must be settled in full by the customer before the order is re-dispatched.

 

6. ACCEPTANCE & VERIFICATION

Upon receipt, any product discrepancies, missing items, or suspected manufacturing defects must be reported to info@verdejewellery.it within 7 calendar days of delivery. To facilitate assessment, the customer must provide:

  • Photographic or video evidence clearly documenting the discrepancy or defect; and
  • Proof of purchase, such as the original order confirmation email or invoice.

Please retain all original packaging, branded boxes, certificates, and security tags intact, as failure to do so may affect your eligibility for an exchange or return.

Customers are advised to inspect the exterior packaging before accepting delivery. If the package appears visibly damaged, crushed, open, or tampered with upon receipt, the customer should:

  • Note the damage directly on the courier’s delivery receipt or handheld device before signing; or refuse the delivery if the damage is severe; and
  • Photograph or video of the damaged outer box/packaging prior to opening; and
  • Contact Verde Jewellery within 48 hours of delivery (via email or WhatsApp) with supporting evidence attached.

Risk in the goods shall pass to the customer upon delivery to the address provided by the customer and confirmation of successful delivery by the courier. Verde Jewellery shall not be responsible for any loss, theft, or damage occurring after confirmed delivery, except as required by applicable law.

 

7. SEVERE WEATHER ARRANGEMENTS

Delivery and in-store collection services will be temporarily suspended when Typhoon Signal No. 8 or above, a Black Rainstorm Warning, or government-declared Extreme Conditions are in force in Hong Kong. All affected deliveries and in-store collection will be rescheduled at the earliest practicable opportunity at no additional charge.

 

8. FORCE MAJEURE

Verde Jewellery shall not be held liable for any failure, hindrance, or delay in performing its obligations under these Terms arising from events beyond its reasonable control. Such events include, including but not limited to: acts of God, fire, flood, severe weather, accidents, industrial action, labour disputes, shortages of materials or supplies, transportation delays, or any law, order, rule, or regulation enforced by the Government of the Hong Kong Special Administrative Region or other competent authorities.

In such circumstances, our obligations under the contract shall be suspended for the duration of the affected period, and the time for performance extended accordingly. Where the affected period persists for an unreasonable duration, Verde Jewellery and the customer may mutually agree on alternative arrangements.

 

9. GENERAL PROVISIONS

This Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with this Shipping Policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Verde Jewellery reserves the right to amend this Shipping Policy at any time without prior notice. Continued use of our services following any such amendment constitutes acceptance of the revised terms.

In the event of any discrepancy or inconsistency between the English and Chinese versions of this Shipping Policy, the English version shall prevail.

In the event of any disputes, the decision of Verde Jewellery shall be final.

 

10. CONTACT US

For any inquiries, feedback, or assistance regarding this Shipping Policy, please contact Verde Jewellery via the following channels:

 Updated on: 11/08/2026