Privacy Policy

INTRODUCTION 

Verde Jewellery (hereinafter referred to as "Verde", "we", "us", or "our") is committed to protecting and respecting your privacy and personal data. We collect and use your personal data to enhance your experience on our platform, provide our services, process your orders, and prevent fraudulent activities.

We endeavour to ensure that all collection, transmission, storage, and use of personal data shall be carried out in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region (the "PDPO"). For the purposes of this Privacy Policy, the term "personal data" shall have the meaning ascribed to it under the PDPO.

 

1. COLLECTION OF PERSONAL DATA

We collect only the personal data necessary to conduct our business, provide our services, and keep you informed of our latest creations. The personal data we collect depends on the nature of your interactions with us, and is gathered through the following channels:

  • Account & Membership
    When you register for an account, participate in competitions, or enroll in our customer and promotional programs on our Website;

  • Transactions
    When you purchase items, process payments, or arrange deliveries;

  • Communications
    When you correspond with us via email, telephone, or other customer service channels;

  • Digital Engagement
    When you interact with our Website, subscribe to our newsletter, or engage with our official social media platforms;

The categories of personal data we collect include:

  • Contact & Identity Details
    Your     full name, gender, month and year of birth, shipping and billing addresses, email address, and telephone number;
  • Transaction Details
    Purchase history, order fulfilment details, and non-sensitive payment records (excluding credit card numbers, which are     handled by our authorised payment gateways);
  • Interaction Records
    Records of customer service enquiries, correspondence history, and digital analytics data collected during your visits, including IP address, traffic data, and cookie information.

 

2. PURPOSE OF RETENTION AND USE

You are under no obligation to provide your personal data to access our Website. However, where personal data is required to process a transaction or provide a service, failure to provide such data may result in our inability to accept your order or fulfil your request.

We use your personal data for the following purposes:

  • Order Fulfilment
    Processing your orders, verifying payments, and managing shipments and exchanges;
  • Customer Support
    Resolving enquiries, managing account registrations, and handling customer feedback;
  • Identity Verification 
    Conducting authentication and anti-fraud checks at checkout;
  • Direct Marketing 
    Sending     marketing communications, promotional offers, and brand updates  (subject to your prior consent);
  • Platform Optimisation
    Conducting market research, customer surveys, website analytics, and service improvements to enhance your browsing experience; and
  • Legal Compliance 
    Complying with applicable laws,     court orders, and regulatory requirements of the Hong Kong Special Administrative Region.

 

3. PAYMENT SECURITY

Verde Jewellery does not collect, process, or store your credit card, debit card, or other payment details. All payments made on our Website are processed and encrypted by our authorised third-party payment service providers.

The collection, use, and processing of your payment details by these authorized providers are governed by their respective terms of service and privacy policies. We receive only non-sensitive transactional information (such as payment status and transaction references) from these providers solely to verify and fulfil your orders.

 

4. SHARING AND DISCLOSURE OF PERSONAL DATA

We do not sell, rent, or trade your personal data to any third parties under any circumstances. However, we may share your personal data with trusted third parties solely to process transactions, fulfil your orders, and deliver our services.

These parties include:

  • Logistics and Operations Providers
    Authorised courier services, shipping partners, and cloud hosting providers engaged to facilitate order fulfilment and website operations;
  • Payment Providers
    Trusted entities responsible for processing secure payments and conducting anti-fraud assessments;
  • Digital and Social Media Partners
    Authorised social media platforms and digital advertising networks, with data shared in a secure and anonymised format to deliver relevant communications; 
  • Insurance and Asset Protection Partners
    Industry authorities, insurance providers, or law enforcement, strictly where necessary to facilitate the recovery of lost or stolen items or to process related claims; and
  • Legal and Regulatory Authorities
    Government bodies or regulators, only when required by applicable laws or court orders of the Hong Kong Special Administrative Region.

All third-party partners are bound by confidentiality obligations and are permitted to use your personal data solely for the purposes specified by Verde Jewellery.

Service Provider Security & Confidentiality
All third-party service providers, including as e-commerce platforms, payment gateways, and logistics partners are bound by contractual and statutory obligations to maintain the confidentiality and security of your personal data. They are permitted to process your personal data to the extent necessary to perform their services on behalf of Verde Jewellery.

Cross-border Transfer
As part of our global digital operations, your personal data may be transferred to, stored, or processed on secure servers located outside of Hong Kong, including cloud hosting platforms, secure server networks, and global payment gateways. In such instances, Verde Jewellery relies on reputable third-party service providers that maintain strict data processing standards and contractual safeguards designed to provide an adequate level of data protection comparable to the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

User-Generated Content & Social Media Sharing
Where you publicly tag Verde Jewellery’s official accounts or use our branded hashtags on social media platforms, you grant us a non-exclusive license to reshare or repost such user-generated content on our official social media channels. If you wish to have a reposted photo removed, you may contact us at info@verdejewellery.it at any time for prompt removal.

 

5. DIRECT MARKETING AND OPT-OUT

With your prior consent, we may use your personal data — including your email address and purchase history — to send you marketing communications, including updates on our latest collections, brand news, product launches, and exclusive offers. We will not share your personal data with third parties for direct marketing without your explicit consent.

You have the right to withdraw your consent and object to the use of your personal data for direct marketing purposes at any time, free of charge, through any of the following channels:

  • Email Unsubscribe
    Click the "Unsubscribe" link at the footer of any promotional email; or
  • Direct Request
    Contact us at info@verdejewellery.it to request removal from our marketing communication list

Please note that opting out of marketing communications will not affect the sending of transactional communications necessary to fulfil our service obligations, such as order confirmations, payment receipts, and shipping updates.

 
6. DATA RETENTION

Verde Jewellery retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable legal, tax, or regulatory obligations under the laws of the Hong Kong Special Administrative Region. Transactional and account data required for legal, tax, or fraud-prevention purposes will be retained for the statutory period required by law.

Please note that third-party service providers may retain your personal data in accordance with their own retention policies.

Once your personal data is no longer required, it will be securely deleted or permanently anonymised in accordance with our internal data management procedures. Where you have opted out of marketing communications, we will retain a minimal record of your opt-out request solely to ensure compliance with your preference.

 

7. YOUR RIGHTS AND ACCESS TO DATA

Under the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region, you have the following rights regarding your personal data:

  • Right of Access
    You may request a copy of the personal data we process and hold about you;
  • Right to Correction
    You may request the correction of any inaccurate or outdated personal data; and
  • Right to Withdraw Consent
    You may withdraw your consent for the processing of your personal data at any time, without affecting the lawfulness of any processing carried out prior to such withdrawal.

To submit a data access or correction request, please contact our team at info@verdejewellery.it. We may require you to provide specific details to verify your identity before processing your request. Verde Jewellery will respond to all valid data access or correction request within 14 business days of receipt.

Third-Party Links
Our Website may contain links to external websites operated by third parties. These websites are governed by their own privacy policies, and Verde Jewellery accepts no responsibility or liability for their data practices. We recommend reviewing the relevant privacy policy before submitting any personal data to any third-party website.

 

8. COOKIES

Our Website uses cookies — small text files stored on your device — and similar tracking technologies to recognise your device, remember your preferences, analyse Website traffic, and enhance your browsing experience. We do not collect any personally identifiable information through cookies unless you have voluntarily provided it to us.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the Website to function properly, including maintaining your shopping session and enabling secure checkout;
  • Analytical Cookies: Used to collect anonymised data on how visitors interact with our Website, helping us improve its performance and content; and
  • Marketing Cookies: Used to deliver relevant content and track the effectiveness of our marketing campaigns, subject to your prior consent.

Cookie data may be shared with our third-party service providers as outlined in Section 4 of this Privacy Policy. You may manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

 

9. AMENDMENTS TO THIS PRIVACY POLICY

Verde Jewellery reserves the right to update or amend this Privacy Policy at any time without prior notice. Any changes will be published on this page with the updated effective date reflected accordingly.

Your continued use of our Website or services following the publication of any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of any changes.

 

10. CONTACT US

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal data, including data access and correction requests, please contact us at:

Updated on 11/08/2026